Virtuoso system features
Virtuoso offers the best features in its class. Features that makes your communication enjoyable, productive and reliable everyday. This is a complete service delivering more than traditional phone systems.
User call management
Call center features
Advanced call management
Integrated network access
Extensive equipment compatibility
Virtuoso advanced features
Call Recording [option]
Recording telephone conversations is becoming the standard in many industries and even a requirement in some. You can easily add this feature to your Virtuoso system. It is an ideal solution for SMEs who want to meet compliance requirements, provide training, check their sales transactions or more easily resolve client communication issues.
Call volume and administration
Fax transmissions [option]
Replace your fax machines with paperless faxing through your Virtuoso VoIP PBX. With this option, your staff sends and receives faxes via their email client, using your own fax number.
Incoming faxes are transferred directly to a mailbox. Outgoing faxes can be PDF or TIFF files scanned or printed in PDF format on their computer.
Several incoming numbers and advanced routing configurations can also be added to this option.
Call management panel [option]
Add a management panel to Virtuoso for more control. This allows you to view the activity on the system, such as who is speaking to whom, the durations of calls, calls on hold, the activity of the queue, calls on hold, etc.
It also allows you to control your phone, make transfers, spy on a call, whisper to an agent, and more.
For call center supervisors
The Internet of Things is a reality.
VoIP is at the center of this transformation
Integration with your business software [option]
The integration of software applications to a business phone system results in a remarkable improvement of business processes and that translate to financial savings.
Virtuoso can be integrated deeply into the technological infrastructure of your business. Depending on your needs, we can build solutions integrating it into your ERP and CRM or even into your in-house developed systems.